Need to Contact SPX Express PH? How to Get in Touch with Them in 2025?
Jayson 16 Sep 2025 12:30ENCopy link & title
If you sell online in the Philippines, fast, predictable shipping is part of your customer promise. When something goes wrong with an SPX Express delivery—late status, missing parcel, COD issues—you need the quickest, most effective way to get help.
Below is a simple, practical guide to contacting SPX Express PH in 2025, showing the right channel for common problems, what to include, and how to escalate if needed.
If you need immediate assistance, the best way to reach SPX Express is to phone their official customer support hotline.
✅ What They Can Help You With
As an online seller, these are some of the things SPX / Shopee Express PH customer service can assist you with:
SPX lists an official support address in its Terms & Service and support materials. Use this for formal claims or when you must attach multiple documents (photos, receipts). The email shown in SPX documentation is support.ph@help.spxexpress.com
When you email them, please include:
They normally respond within 1–3 working days.
You can also contact SPX Express for assistance via the Live Chat or fill out the form on their website. The Live Chat option is accessible 24 hours a day and allows you to communicate with a customer service professional in real time, which is important for getting immediate assistance with delivery issues.
SPX Express sometimes responds faster on social media. You can send them a direct message via:
Facebook: You can send them a message via Facebook Messenger through their SPX Express PH Facebook Page. Also, use the “Live Chat” option if available.
Instagram: Send a direct message (DM) through their Instagram account @spx_expressofficial. Sometimes they may also respond to comments or stories.
Facebook Group Posts: There are Facebook groups related to SPX (e.g. SPX Express PH’s group) where posts often include contact info like mobile numbers. But be cautious and make sure the info is legitimate.
Include your tracking number and a brief description of the incident. Be respectful; social media teams usually respond within a few hours.
SPX promotes a mobile app that lets you create orders, locate service points and start live chat support directly from your phone. For many sellers, the app’s live chat is the fastest way to get a response about a current shipment.
If the issue requires face-to-face (pickup, parcel inspection, proof-of-damage), find the nearest SPX Service Point using the locator on their site. Visiting a service point is often faster for complex COD or damaged-item cases.
The most efficient way to resolve most issues is to use the app's live chat, support email, and service point. Use the app for rapid status updates and instant messaging, email for formal claims and attachments, and service points for in-person inspections. Keep accurate records and include the specific tracking number, proof, and a simple request in your first message - this is the quickest approach to get SPX to respond.
Still, dealing with logistics is just one part of the bigger picture. For e-commerce sellers, having a tool like BigSeller helps bridge the gap between marketplace management and courier services like SPX Express.
Instead of manually updating order statuses or chasing tracking numbers, BigSeller automates these tasks and keeps everything organised in one place.
Below is a simple, practical guide to contacting SPX Express PH in 2025, showing the right channel for common problems, what to include, and how to escalate if needed.
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1. SPX Express PH Customer Service Hotline📞
If you need immediate assistance, the best way to reach SPX Express is to phone their official customer support hotline.
- Hotline: The official Shopee Express (SPX) Philippines hotline is (02) 8-880-5200
- Available Time:
| Day | Hours (Hotline / Call Center) |
|---|---|
| Monday to Friday | 7:00 AM – 7:00 PM |
| Saturday & Sunday | 9:00 AM – 6:00 PM |
✅ What They Can Help You With
As an online seller, these are some of the things SPX / Shopee Express PH customer service can assist you with:
- Tracking the status of your parcel or getting updates if there’s a delay.
- Reporting lost, damaged, or stolen parcels.
- Issues with delivery attempts (e.g. if the rider is unable to find address, customer not reachable, etc.)
- Scheduling or rescheduling pickups or drop-offs.
- Help with service points / drop-off locations. Finding the nearest service point etc.
- Assistance with the rules / guidelines (weights, sizes, labeling) to ensure your shipments comply
2. SPX PH Express Email
SPX lists an official support address in its Terms & Service and support materials. Use this for formal claims or when you must attach multiple documents (photos, receipts). The email shown in SPX documentation is support.ph@help.spxexpress.com
When you email them, please include:
- Your tracking number.
- Your telephone number
- Any photos or screenshots that help demonstrate your issue
They normally respond within 1–3 working days.
3. SPX Express PH Live Chat & Official Form
You can also contact SPX Express for assistance via the Live Chat or fill out the form on their website. The Live Chat option is accessible 24 hours a day and allows you to communicate with a customer service professional in real time, which is important for getting immediate assistance with delivery issues.
4. SPX Express PH Social Media
SPX Express sometimes responds faster on social media. You can send them a direct message via:
Facebook: You can send them a message via Facebook Messenger through their SPX Express PH Facebook Page. Also, use the “Live Chat” option if available.
Instagram: Send a direct message (DM) through their Instagram account @spx_expressofficial. Sometimes they may also respond to comments or stories.
Facebook Group Posts: There are Facebook groups related to SPX (e.g. SPX Express PH’s group) where posts often include contact info like mobile numbers. But be cautious and make sure the info is legitimate.
Include your tracking number and a brief description of the incident. Be respectful; social media teams usually respond within a few hours.
5. SPX Express Mobile App
SPX promotes a mobile app that lets you create orders, locate service points and start live chat support directly from your phone. For many sellers, the app’s live chat is the fastest way to get a response about a current shipment.
6. SPX Express PH Offline Service Points
If the issue requires face-to-face (pickup, parcel inspection, proof-of-damage), find the nearest SPX Service Point using the locator on their site. Visiting a service point is often faster for complex COD or damaged-item cases.
Conclusion
The most efficient way to resolve most issues is to use the app's live chat, support email, and service point. Use the app for rapid status updates and instant messaging, email for formal claims and attachments, and service points for in-person inspections. Keep accurate records and include the specific tracking number, proof, and a simple request in your first message - this is the quickest approach to get SPX to respond.
Still, dealing with logistics is just one part of the bigger picture. For e-commerce sellers, having a tool like BigSeller helps bridge the gap between marketplace management and courier services like SPX Express.
Instead of manually updating order statuses or chasing tracking numbers, BigSeller automates these tasks and keeps everything organised in one place.
BigSeller is the ultimate FREE e-commerce ERP for Southeast Asian sellers, designed to supercharge your business. Streamline everything in one place—from product listings and order processing to inventory management, financial tracking, and automated operations.
Vist our website to know more 👉BigSeller ERP
Vist our website to know more 👉BigSeller ERP
BigSeller-Blog Senior Writer: Jayson
Sir Jayson has worked in well-known e-commerce companies such as Shopee and TikTok Shop, helping hundreds of sellers to deepen their e-commerce industry, expand their business, and eventually become high-quality sellers.
