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How to Contact Tiktok Shop Customer Service 2024

Jojo Lai 21 May 2024 09:52

TikTok Shop, the in-app feature on the popular social media platform TikTok, has become a bustling marketplace for sellers. Should you encounter any issues while using TikTok Shop, knowing how to reach out to customer service can be invaluable. In this guide, we'll simplify the process for you.

How to Contact Tiktok Shop Customer Service 2024

When seeking assistance from TikTok Shop, it's advisable to start by checking their Help Center, Knowledge Hub, or Policy Center. If you can't find a solution there, it's time to contact customer service. Here are four easy ways to do so:

1. Raise Tickets
Begin by visiting the TikTok Shop Seller Center and navigating to the Help Center, then the Ticket Log. Here, you can monitor the progress of any raised tickets, along with their status and details. To initiate a new ticket, simply click "Contact Us," provide the necessary details, and submit your query.
How to contact TikTok Shop Customer Service

How to Contact Tiktok Shop Customer Service 2024

2. Online Support:
For swift assistance, opt for Online Support within the Help Center. This feature allows you to chat directly with a TikTok agent. Once connected, explain your issue, and the agent will offer guidance.
How to Contact Tiktok Shop Customer Service 2024

3. Email:
Another option is to contact TikTok Shop customer service via email. Responses may take a few working days. The support email for TikTok Shop is:

4. Facebook Group:
In addition to the above methods, consider joining the TikTok Shop Facebook group for assistance. You can message the group admin directly or post your questions for assistance from both admins and fellow TikTok Shop sellers. This group can also provide valuable platform knowledge and training sessions to help you optimize your store management.


Joining the TikTok Shop Facebook group offers a convenient avenue for support and access to valuable resources for managing your store effectively.
Copy Products
If you have multiple stores, you can use BigSeller to copy products from A store to B store easily for Shopee, Lazada, and TikTok Shop, no need to upload products to your stores one by one.