Do you want to stand out from other sellers on Shopee or Lazada? From customer service to shipping and delivery, these are some of the factors that influence the customer experience. And one of the most important factors is on-time delivery. Therefore, you need to track your shipment everyday to avoid the package loss or undelivered.


 

What is shipment tracking?

With shipment tracking, you can know every step in the shipping process. You can know all of your packages are in transit, delivered, lost, damaged, or returned.

 

Why do you need to track packages?

When you are selling on Shopee and Lazada, tracking shipment for your packages are essential, there are some advantages below.

1. Ensure on-time delivery
Shipping delays are one of the most common reasons for customer complaints. As an online store seller, tracking shipment can minimize the instances of delayed shipment. You can know at the first time which package was not shipped successfully, for example, the package is lost or damaged.

When the package has problems in transit, you can contact the logistics company in time and contact your buyer to explain the situation and reissue the package in time. In this way, most of your customers can get the packages on time.


2. Improve customer experience
All buyers are likely to make repeat purchases from a seller who can provide on-time delivery. Providing on-time delivery and shipment tracking can improve the shopping experience of your buyers.
And if the package is lost or damaged on the way, you can contact the buyer in time instead of waiting for the buyer to contact you. You can tell this is the reason for the logistics company, and you can arrange for redelivery of the goods.


3. Lower cost
There may be many issues during the shipping process, tracking shipment can help you to save a lot of money from returns, refunds, or customer complaints. Especially for dropshippers, you need to track shipment everyday to avoid the shipping issues.

 

How can you track shipment for Shopee and Lazada?

To track your package delivery, you can go to Shopee or Lazada seller center and go to the order details, then you can see the tracking number and tracking info provided by Shopee and Lazada. But it is too troublesome to check orders one by one, especially for sellers with many orders every day.

To avoid this, you can use BigSeller to check the logistics information for your shipped orders of Shopee and Lazada. You can filter the logistics status to check all shipped packages.  Besides, you can directly check the latest tracking info for every package.



 

Conclusion

Tracking logistics for your Shopee and Lazada stores is essential, it can help you track your package status in real-time, bring a good purchase experience to your buyers and increase the repeat purchases.