When selling on Shopee, you may meet different problems and need to contact the platform’s customer service. This blog article will introduce 6 effective ways to contact Shopee customer service in the Philippines.

1. Customer Service Hotline

You can call the Shopee Philippines Customer Service phone number at 02 8 880 5200.

Available time for Shopee Hotline: 7am-7pm Weekdays, 9am-6pm Weekends.

2. Chat with Live Agent

Talk to Shopee live agent, you can get prompt assistance from the Shopee customer support. It is very helpful, especially when you have urgent issues.

Shopee Chat is available from 7am to 1 am.

You can follow these steps to chat with Shopee Customer Service representatives:

a. Via the Shopee app,

    go to the Me tab, tap Chat with Shopee, and select Chat with Live Agent.

  b. Via Shopee Seller Centre,
    click on the Chat with Shopee icon, and select Chat with Live Agent.

     
 
   After you tap Chat with an Agent and select an enquiry type, Shopee will assign you to one of their support representatives.

   At this time, you can describe your concerns or problems, and the Shopee live agent will address your concerns and give you helpful suggestions.

3. Email Support

Another effective way to reach Shopee Philippines customer care is to send emails to them. You can send emails to this email address: [email protected].

4. Social Media Platform

In addition to the above 3 ways, you can also join their Facebook Group for further help. You can directly send messages to the group admins.

Besides, you can post your doubts or issues in the group, the group admin and other seller members will share their useful tips for you.

5. Shopee Seller Service Tools

You can make full use of the Shopee Seller Self-service Tools.

Select a self-service tool to report issues, raise requests, and more.

Here you can choose RTS shipping fee claims form, buyer initiates order cancellation form, overcharged shipping fee claims form, and so on.
 

6. Seller Education Hub

If you’d like to find out more on how to be a proactive seller, check out Shopee articles on Seller Education Hub to learn about Shopee’s features, optimizing your shop’s performance, maximizing sales and more.

What are you waiting for? Head on over to the Seller Education Hub now!

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Shopee Customer Service can be reached through the above 6 channels. Do not hesitate to contact Shopee customer support when you have any concerns.

And if you have any issues in using BigSeller, please feel free to contact BigSeller Customer Service immediately.